Disclosure Statement

Important information about our business

Company and Licensing information:

Achiva Financial Services Limited (FSP1005772), trading as Achiva is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice services.

  • Luna Zhang (FSP719511) is authorised under our FAP license to provide financial advice.
  • Phone: 021886116
  • Email: info@achiva.nz

Nature and Scope of financial advice services

Our Services

We provide advice to our clients about home loan products.

Products we can provide financial advice about:

  • Residential Home Loans
  • Investment property loans
  • Construction loans
  • Fixed rate rollovers
  • Loan restructure
  • Debt consolidation (by using property as security)
  • Business / Commercial property Loans
  • Property Development Loan
  • Sustainable Energy Loan.

Product providers we might recommend (by alphabetic order) ANZ, ASB, BNZ, Westpac, Kiwibank, AIA – Go Home Loans, ASAP Finance, Avanti, Bank of China, Basecorp, Bluestone, China Construction Bank, Co-Operative Bank, Cressida Capital, DBR, First Mortgage Trust, Funding Partners (CFML Loans), Heartland Bank, ICBC, Liberty, Pallas Capital, Pepper Money, Plus Finance, Prospa, Resimac, SBS, Unity Credit Union.

Our fees

The actual fee charged to you will depend on the nature and scope of the advice or service we provide. We will discuss and agree the actual fees with you before we proceed and explain how they are payable.

The following section outlines the types of fees that may apply:

Adviser Fees

We do not charge you a fee for our services if you decide to take a home loan product which we have obtained approval for and for which the lender pays us a commission when your loan settles.

We will charge you an adviser fee for our professional services in the following situations:

  1. When we have obtained a loan approval for you but you have decided to proceed with another lender not arranged by Achiva or through a provider other than Achiva then we will charge you a one-off application fee of $250 + GST.
  2. When your chosen lender does not pay our adviser a commission, then we will charge you an adviser fee of $250 + GST per hour or up to 1% of the loan amount whichever is the lesser. Or a set fee that is agreed between Achiva and our client.

Commission recovery fee

What is it: When your loan is cancelled, repaid or refinanced within 28 months after it settles (or is drawn-down), the bank (or the loan provider) will usually clawback some or all the commission that they paid to the adviser. The adviser will then pass on some of this cost to the client by way of a clawback fee. 

What does this mean to you: If you decide to refinance or cancel a loan we arranged for you within a period of 28 months from the date your loan was settled, the bank (provider) might take back some or all of the original commission we received. In such a case, we may seek to recover from you some or all of the amount we have been required to repay to the lender by charging you a commission recovery fee.  Any such fee will be no more than $2,500 (plus GST) and will be calculated based on a rate of $250 (plus GST) per hour of the financial adviser’s time spent providing services to you in connection with the applicable loan.

Should we charge you a fee, you will be invoiced and will be given 30 days to make payment.


Upon confirmation of your preferred lender, product type, loan amount, and on acceptance of the loan by the lender, we will update you on the commission structure that we will receive from the particular lender.

ASBUp to 0.85%$150
BNZ0.55%0.15% p.a
WestpacUp to 0.60%0.20% p.a
Kiwibank 0.55%0.15% p.a
AIA Go Home LoanUp to 0.85%
Avanti Finance0.80%
Bank of China0.88%
Bluestone0.50%0.15% p.a
China Construction BankUp to 0.70%
SBSUp to 0.85%$150
The Co-operative Bank0.70%$150
LibertyUp to 0.80%0.15% p.a
Pepper MoneyUp to 0.75%Up to 0.20% p.a
ResimacUp to 0.80%0.15% p.a
Heartland Bank (Reverse Mortgages)$500

The following lenders will charge their own fee when you take out a loan.

First Mortgage TrustFee Charged
Southern Cross PartnersFee Charged
ProspaFee Charged
Plus FinanceFee Charged
ASAP FinanceFee Charged
BasecorpFee Charged
Cressida CapitalFee Charged
DBRFee Charged
First Mortgage TrustFee Charged

Conflicts of interest or other incentives

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

How we manage any conflicts of interest

To ensure our advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
  • Our adviser undergo annual training about how to manage conflicts of interest.
  • We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.
  • We undertake an annual independent Compliance Assurance Review.

Our duties and obligations to you

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge and skill set out in the Code of Conduct;
  • Give priority to the clients’ interest;
  • Exercise care, diligence and skill;
  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

Our Internal complaints process

If you have a problem, concern or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Luna Zhang who can be reached via email at info@achiva.nz or 021886116.  We will reply to you within 24 hours.

Our internal complaints handling process is as follows:

  1. We will analyse and investigate your complaint and the supporting information provided;
  2. We may contact you to request additional information about your concerns;
  3. We will provide you with regular updates; and
  4. Work in a constructive and good-faith manner to try and resolve your complaint promptly.

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme – Financial Services Complaints Ltd (FSCL) . This service will cost you nothing, and will help us resolve any complaints.

You can contact Financial Services Complaints Ltd (FSCL) at:

  • Address:            PO Box 5967, Wellington 6140
  • Phone number:   0800 347 257 or +64 4 4723725
  • Email address:    complaints@fscl.org.nz